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FAQ
Frequently Asked Questions
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Our StoryAt Petals by Venice, we are dedicated to creating stunning bridal robes that capture the essence of romance and sophistication. Each robe is carefully crafted with attention to detail, ensuring that every piece reflects our passion for timeless elegance and modern luxury. These bridal robes are not mass produced but are crafted by women who were once a bride too so we understand you and we know how to make you feel beautiful on your wedding day.
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Why wear a bridal robe on your wedding day?Your wedding day is not just any other day but should be the best day of your life. From the moment you wake up, we want you to experience luxury and comfort. That is why Petals by Venice was born, to delivery premium quality and beautifully designed bridal robes that are comfortable to wear while being elegant and sophisticated. We are confident that your "get ready" experience will be memorable and your photos will look amazing.
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How can I join Petals by Venice Fam?Join the Petals by Venice fam by signing up with us and following our Facebook and instagram pages. Be updated with all our latest offerings, product launches, and wedding inspiration. We know that you will look gorgeous on your wedding day so please tag us as we would like to see you and celebrate with you on your big day.
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How much is shipping and how long will my order arrive?We aim to dispatch your order within 1 business day. Delivery within Australia takes 3-7 business days. Delivery to New Zealand takes 4-8 business days. For custom made items, please allow at least 6 weeks prior to dispatch as we will need to create the item for you. Shipping Within Australia - $9.95 New Zealand - $25
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Can I pick up my order?Our business is located in Melbourne, Australia but currently we do not have pick up option. We will update you once pick up option becomes available.
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Do you have a size guide?S/M Bust 33-38 inches Waist 28-33 inches Suitable for AU size 6 to 12 (US size 2-8) L/XL Bust 39-44 inches Waist 34-42 inches Suitable for AU size 14 to 18 (US size 10-14) XXL Bust 45-52 inches Waist 43-54 inches Suitable for AU size 18 to 20 (US size 14-16) Size guide is available in each product page
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Can I return my item?We accept returns for an exchange. Please contact us within 14 days of receiving your order, to arrange an exchange. Sale items and personalised, made to order items are final and cannot be exchanged. We do not exchange products that there is a listed fault in the description. For returns, the product must be unused, with the original tags and packaging still intact. If your return does not meet this criteria, your return will not be accepted. We do not cover the shipping cost to return the product to us and will cost the standard shipping fee to reship the product out. In the unlikely circumstance that your item arrives faulty or damaged, please contact us at petalsbyvenice@gmail.com within 14 days of receiving and we will organise a refund or replacement if we deem this as our error. Please attach a photographic evidence in your email to help us make an informed decision. Refunds will only be returned to original payment method. After 14 days, all sales are final.
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How can I contact Petals by Venice?Email and online chat is our preferred method of communication. You can click the chat box or email us at petalsbyvenice@gmail.com
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